About
company: Cisco is the worldwide leader in networking that transforms
how people connect, communicate and collaborate. At Cisco (NASDAQ: CSCO) customers come first and an integral
part of our DNA is creating long-lasting customer partnerships and working with
them to identify their needs and provide solutions that support their success.
Founded
in 1984 by a small group of computer scientists from Stanford University, Cisco
engineers have been leaders in the development of Internet Protocol (IP)-based
networking technologies since the company's inception. This tradition of
innovation continues with industry-leading products in the core areas of
routing and switching, as well as advanced technologies in areas such as
Unified Communications, Network Security, Video, Virtualisation and Cloud
Computing.
Company: Cisco
Position: Customer Support Engineer
Job location: Bangalore ,India
Note:
Job Number: R947293
Event date/ Walk-In Date:
Last date: ASAP
Time:
Salary Offered: Best in Industry
Experience required: Freshers
Eligibility: BE/B.Tech graduates
Job Description:
The person will be
responsible for providing technical support for Cisco products and networking
technologies to Cisco's customers and partners world-wide. The breadth and
diversity of technology exposure is second to none. The TAC is probably the
best "networking school" in the world. The TAC is the first to be
confronted by challenges and issues with new equipment and tools in the field.
As such all roles have a technology learning curve that never ends.
All TAC members have strong fundamental
"core" networking skills with specialist technology skills in areas
like core networking (routing ¬ switching) or advanced technologies like Voice
¬ Security
There are opportunities to make lateral moves
across the various teams over time. Likewise, after time many TAC members have
followed career paths into a variety of Cisco disciplines.
Relationships:
Reports
to a TAC team manager.
Builds
strong team relationships with other Customer Support Engineers. Enjoys sharing
knowledge. Effectively troubleshoots problems both alone and as part of a team,
depending on the nature of the incident.
Connects
directly with Cisco customers and builds effective working relationships while
solving their issues. Manages customer expectations and always aims to leave
the customers feeling valued and overall positive about Cisco.
Deliverables:
The
engineer will provide technical support to partners and/or customers for Cisco
technologies, products, and/or solutions.
The engineer will typically be responsible for
resolving moderately to highly complex technical problems, depending on the
customers' need.
The engineer will simulate technical problems in
lab environment.
The engineer will share his/her knowledge with
other people in writing technical documents and enlarge the knowledge database.
The
engineer will provide internal and/or external technical presentations
(cross-training).
The
engineer will escalate some specific problems to the responsible Business Units
for product enhancement.
The
engineer will work closely with his colleagues to achieve common goals.
The
engineer will strive to technical excellence and expertise.
Technical
Skills:
Strong fundamental "core" networking
skills, including routing, switching, and/or network security (essential)
Profound
knowledge in one or more of the following areas: Voice Networking Call Manager,
VOIP, Call Center, Application Networking, Security, Content and Data
Networking Routing, Switching, Access (essential)
Strong
knowledge of IT Architecture (advantageous)
Fluent
English speaker (essential)
Soft
Skills:
Autonomous
worker with team spirit (essential)
Eager
to learn. Technical aptitude to assimilate new learning quickly (essential)
Excellent
written and verbal communication skills (essential)
Flexible:
very able to adapt to a changing environment (essential)
Out-of-the-box
thinker (essential)
Able
to take initiative and drive change (essential)
Performs
well under pressure and in disruptive environments where priorities can change
in response to customer demand(essential)
Capacity and passion
to the customers. Good customer engagement (essential)
Team
player (essential)
Industry
or Sector Experience:
Prior
experience in a technical support capacity (advantageous).
Prior
experience of high-level technical problem solving (essential)
Mode of Apply: Online
Venue/POSTAL ADDRESS:
